FAQs

HOW DO I MAKE A PURCHASE

Shopping at KireiClothing.com is easy:

  •                    Browse the pictures of the CLOTHES and ACCESSORIES and click on the item you want to buy
  •                    Once you have found an item, choose your size and click on the 'ADD TO BAG' button on the product page
  •                    Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page
  •                    Click on 'CHECKOUT' to complete your order
  •                    Login to your Account, register or enter your contact details as a Guest
  •                    Confirm/enter billing address and shipping address
  •                    Choose delivery option
  •                    Enter payment details
  •                    Review purchase and confirm order

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at Kireiclothing without creating an account. However, REGISTER with us and you'll be able to enjoy the following benefits

  •                    Track your orders and review past purchases
  •                    Take advantage of our promotional offers

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our PRIVACY POLICY in full.

 

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

WHAT PAYMENT METHODS DOES KIREICLOTHING ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa Cards, MasterCard, Debit MasterCard, All Visa Debit Cards, All Maestro/Solo and Diners Club. All payments are processed through a secure checkout system provided by Sagepay. 
 First-time orders must also be sent to the cardholder's billing address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

 

WHICH COUNTRIES DOES KIREICLOTHING SHIP TO?

Kireiclothing ships to the UK and Ireland.  We can also deliver Goods to selected countries outside the UK. Please contact customercare@Kireiclothing.com for more details.

 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our DELIVERY OPTIONS.

 

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from Kireiclothing to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. 
However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please contact customercare@Kireiclothing.com for assistance.

 

HOW CAN I TRACK MY ORDER?

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status. Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. 

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

You have 21 days to decide whether to keep your items. If you do decide to return an item, please email us first at returns@kireiclothing.com to tell us you will be returning your goods and the reason why. Then please fill out the returns form that will be sent with your order. All items should be sent to:  Customer Care Department, Kirei Ltd Glass Studio, 211 Westbourne Park Road London W11 1EA. View for more information.